Job Title Receptionist
Type Internal/External
Type Of Contract Fixed Term

Vacancy Notice Internal/ External Vacancy Notice no. 015/2020
Position Number 10033694
Number Of Vacancies 1
Location Mbarara
Position Grade GS-3
Closing Date 2020-09-21
Organizational Context

The Receptionist will assist in organizing and coordinating the reception area of UNHCR Office. The incumbent has no supervisory role and will always function under the direct supervision of a (Senior) Associate or an Officer who is required to monitor the performance of the incumbent and provide regular guidance. The incumbent will have internal contacts within UNHCR with staff members and focal points from different units and with external parties for exchange of information and reception of visitors.

Functional Statement
  • Receive, screen and assist visitors/clients and escorts them to responsible officer concerned. Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, meet with a different officer than expected or accepting the cancellation of an appointment.
  • Answer to incoming calls and transfer calls to concerned officer and/or take messages or provide general information, understanding the importance and the confidentiality of the issues treated.
  • Receive and transmit verbal and written messages to appropriate officer/office/Unit/Department.
  • Record the incoming and outgoing mail and manage internal courier distribution, as appropriate. Register/keep records of visitors/clients, as requested.
  • Utilise office equipment (telephone, fax, radio, computer…) when necessary.
  • Perform any other clerical duty that may be required
Required Competencies
  • Analytical Thinking
  • Planning and organizing
  • Change Capability and Adaptability
Essential Minimum Qualifications and Professional Experience
  • Completion of High school diploma is required.
  • Minimum 3 years of previous job experience relevant to the function is required.
  • Knowledge of English is required
Desirable qualifications & competencies
  • Good computer skills in using various office applications (including Microsoft Word, Excel, Internet Explorer and Access) is desirable.
  • Good knowledge of proGres (HCR database for registration of refugees, returnees and displaced persons) is desirable.
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